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  • FAT3
    FAT3 Ebook
    FAT3 Ebook
    FAT3-1: Automatic Transmission and Transaxle
    FAT3-1: Automatic Transmission and Transaxle
    FAT3-1: Brakes
    FAT3-1: Brakes
    FAT3-1: Electrical
    FAT3-1: Electrical
    FAT3-1: Engine Performance
    FAT3-1: Engine Performance
    FAT3-1: Engine Repair
    FAT3-1: Engine Repair
    FAT3-1: Heating and Air Conditioning
    FAT3-1: Heating and Air Conditioning
    FAT3-1: Manual Drivetrain and Axles
    FAT3-1: Manual Drivetrain and Axles
    FAT3-1: Resource
    FAT3-1: Resource
    FAT3-1: Safety and Foundation
    FAT3-1: Safety and Foundation
    FAT3-1: Steering and Suspension
    FAT3-1: Steering and Suspension
  • CVS
    CVS EBOOK
    CVS EBOOK
    CVS Section 01-1: Foundations and Safety
    CVS Section 01-1: Foundations and Safety
    CVS Section 02-1: Electrical and Electronic Systems
    CVS Section 02-1: Electrical and Electronic Systems
    CVS Section 03-1a: Suspension and Steering
    CVS Section 03-1a: Suspension and Steering
    CVS Section 03-1b: Brakes
    CVS Section 03-1b: Brakes
    CVS Section 04-1: Drivetrains
    CVS Section 04-1: Drivetrains
    CVS Section 05-1: Heating, Ventilation, and Air Conditioning
    CVS Section 05-1: Heating, Ventilation, and Air Conditioning
    CVS Section 06-1: Hydraulics
    CVS Section 06-1: Hydraulics
    CVS Section 07-1: Preventive Maintenance and Inspection
    CVS Section 07-1: Preventive Maintenance and Inspection
    Resource CVS & DE2
    Resource CVS & DE2
  • DE
    DE EBOOK
    DE EBOOK
    DE Section 1-1: Diesel Engine Fundamentals
    DE Section 1-1: Diesel Engine Fundamentals
    DE Section 2-1: Engine Blocks and Cylinder Heads
    DE Section 2-1: Engine Blocks and Cylinder Heads
    DE Section 3-1: Diesel Fuel Systems
    DE Section 3-1: Diesel Fuel Systems
    DE Section 4-1: High-Pressure Injection Systems
    DE Section 4-1: High-Pressure Injection Systems
    DE Section 5-1: Air Induction and Exhaust Systems
    DE Section 5-1: Air Induction and Exhaust Systems
    DE Section 6-1: Engine Control Systems
    DE Section 6-1: Engine Control Systems
    DE Section 7-1: Heavy-Duty Original Equipment Manufacturer Information and Engine Systems
    DE Section 7-1: Heavy-Duty Original Equipment Manufacturer Information and Engine Systems
    DE Section 8-1: Cummins Engines
    DE Section 8-1: Cummins Engines
    DE Section 9-1: Diesel Engine Starting Systems
    DE Section 9-1: Diesel Engine Starting Systems
  • FMHE
    FMHE-1-1 Foundations and Safety
    FMHE-1-1 Foundations and Safety
    FMHE-1-2 Electrical and Electronics Systems
    FMHE-1-2 Electrical and Electronics Systems
    FMHE-1-3 Fluid Power
    FMHE-1-3 Fluid Power
    FMHE-1-4 Wheeled Equipment and Attachments
    FMHE-1-4 Wheeled Equipment and Attachments
    FMHE-1-5 Track Drive Undercarriage and Working Attachments
    FMHE-1-5 Track Drive Undercarriage and Working Attachments
    FMHE-1- 6 Power Transfer Systems
    FMHE-1- 6 Power Transfer Systems
    FMHE-1-7 Braking Systems
    FMHE-1-7 Braking Systems
    FMHE-1-7 Braking Systems copy 1
    FMHE-1-7 Braking Systems copy 1
    FMHE EBOOK
    FMHE EBOOK
    Resources FHME
    Resources FHME
  • LVDE
    LVDE-1 Moodle Book Format
    LVDE-1 Moodle Book Format
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Table of contents

  • CH02: Introduction to Automotive Technology
  • CH03: Introduction to Automotive Safety
  • CH04: Personal Protective Equipment
  • CH05: Vehicle Protection & Jack & Lift Safety
  • CH06: Vehicle Service Information
  • CH07: Strategy-Based Diagnosis & Repair Orders
  • CH08: Hand Tools
  • CH09: Measuring Tools
  • CH10: Power Tools & Equipment
  • CH11: Heating, Brazing, Welding, & Cutting
  • CH12: Fasteners & Thread Repair
  • CH13: Vehicle Maintenance Inspection
  • CH14: Employability Skills
  • CH15: Communication Skills
  • CH16: Motive Power Theory: Engines
  • CH17: Engine Mechanical Testing
  • CH18: Engine Lubrication System Theory
  • CH19: Servicing the Lubrication System
  • CH20: Engine Cooling System Theory
  • CH21: Servicing the Cooling System
  • CH22: Engine Removal & Replacement
  • CH23: Cylinder Head Components & Service
  • CH24: Engine Block Components & Service
  • CH25: Engine Machining
  • CH26: Engine Assembly
  • CH27: Automatic Transmission Fundamentals
  • CH28: Hydraulic Fundamentals
  • CH29: Hydraulically Controlled Transmissions
  • CH30: Electronically Controlled Transmissions
  • CH31: Servicing Automatic Transmissions/Transaxles
  • CH32: Rebuilding Automatic Transmissions/Transaxles
  • CH33: Hybrid & Continuously Variable Transmissions
  • CH34 Manual Drivetrain Fundamentals
  • CH35: Clutch Systems
  • CH36: Servicing Manual Transmissions/Transaxles
  • CH37: Rebuilding Manual Transmissions/Transaxles
  • CH38: Driveshafts, Axles, & Final Drives
  • CH39: Driveshafts, Axles, & Final Drives
  • CH40: Wheels & Tires Theory
  • CH41: Servicing Wheels & Tires
  • CH42: Steering System Theory
  • CH43: Servicing the Steering System
  • CH44: Suspension System Theory
  • CH45: Servicing the Suspension System
  • CH46: Wheel Alignment
  • CH47: Hydraulics & Power Brakes Theory
  • CH48: Hydraulics & Power Brakes Theory
  • CH49: Servicing the Hydraulic System & Power Brakes
  • CH50: Disc Brake System Theory
  • CH51: Servicing the Disc Brake System
  • CH52: Drum Brake System Theory
  • CH53: Servicing the Drum Brake System
  • CH54: Wheel Bearings
  • CH55: Electronic Brake Control Systems
  • CH56: Electrical System Fundamentals
  • CH57: Electrical Components & Wiring Repair
  • CH58: Meter Usage & Circuit Diagnosis
  • CH59: Battery Systems
  • CH60: Starting Systems
  • CH61: Charging Systems
  • CH62: Lighting Systems
  • CH63: Computer-Controlled Systems
  • CH64: Network Communications & Body Accessories
  • CH65: Safety, Entertainment, & Antitheft Systems
  • CH66: Heating & Air-Conditioning Fundamentals
  • CH67: Servicing the Heating & Air-Conditioning Systems
  • CH68: Climate Control Systems
  • CH69: Ignition Systems
  • CH70: Gasoline Fuel Systems
  • CH71: Induction & Exhaust Systems
  • CH72-videos: Engine Management & On-Board Diagnostics Systems
  • CH72-anim: Engine Management & On-Board Diagnostics Systems
  • CH73: Emissions Control Systems
  • CH74: Electric, Hybrid, & Fuel Cell Electric Vehicles
  • CH75: Alternative Fuel Systems
  1. FAT3-1: Resource
  2. Media Galleries
  3. FAT3 Media Galleries

FAT3 Media Galleries

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Completion requirements

CH14: Employability Skills

https://lms.cdxlearning.ca/FAT3e_videos/FAT3e14_Bad-Customer-Service.mp4
 		  
https://lms.cdxlearning.ca/FAT3e_videos/FAT3e14_Good-Customer-Service.mp4
 		  
https://lms.cdxlearning.ca/FAT3e_videos/FAT3e14_Identify-Customer-Needs.mp4
 

Bad Customer Service

 

  

Good Customer Service

 

  

Identify Customer Needs

 

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